What drives your organization's success? Do you understand the processes that get you to the results you need? If not, spending more time on process and less on results will lead to sustainable success and a continuous learning environment for your organization.
Month: June 2017
Time – Customers are demanding a better use of it. How is your organization adapting?
Consumers are increasingly being pushed for time. They are pushing back against organizations that don't adapt to their demands. How can arts organizations adapt to these new time demands?
From Artist to Administrator: David Walker
Increasingly opera companies are turning to the very artists that perform on their stages for assistance in running their organizations.While these artists are focusing their talents on providing artistic consultation still others are using their talents to improve an organization's bottom line. David Walker is one such artist who has transitioned from the operatic stage to the Managing Director at Palm Beach Opera.
The Arts Paradox: Are you at war with your brand?
How do we turn the tide of decreasing audience attendance for arts by creating environments that encourage both younger and more diverse first-time and returning patrons?
Adopting a “Jobs to Be Done” Mentality to Arts Innovation and Customer Service
From a “jobs to be done” perspective, arts organizations have an opportunity to capitalize on this by redefining how they relate to the patron and how they define the metrics for success through understanding a patron’s “jobs to be done.”